Refund policy

We have a 14-day exchange policy, which means you have14 business days after receiving your item to request an exchange. 

To be eligible for an exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send several photos attached to your email. There will be no fee for shipping of damaged items. You have 24hours to contact us and send photos of a damaged item.

"Customers are responsible for the shipping costs of returned items for exchange during the above period". 

To start an exchange, you can contact us at sippinandshoppinrr@gmail.com. Please note that exchanges need to be sent to the following address: [23 Cora Slocomb Dr Spanish Fort Al 36527] 

Please contact us for any exchange question at sippinandshoppinrr@gmail.com.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your exchange item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your exchange, please contact us at sippinandshoppinrr@gmail.com.

If products are defective when received, we must be notified within 7 business days.  You will be entitled to full refund if a picture of the defective item is received within that time period.